266 – The Business Owner is the Worst Person to Document Processes

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Running a business and finally becoming our own boss is something that we all want as tradies. But as soon as we start our own business, we realise we know nothing about managing it at all. What’s even worse is that we end up counterintuitively doing all the leg work and not being able to get the free time that we want in the first place!

While the entire business process itself may be the brainchild of the business owners, they are certainly not the best people to document and execute them. Today, we’ll find out why as Dave Jenyns, author of SYSTEMology, joins us once more in Part 2 of our ‘SYSTEMology – Create Time, Reduce Errors, and Scale Your Profits’ series. In this episode, we’ll learn more about the critical client flow and how you can adapt that to improve your business process.

Learn how you can remove yourself from your business by tuning in to this episode!

What’s Discussed in This Episode:

  1. Why business owners are not the best people to document processes [02:49]
    • The beauty of getting the wheels turning without doing much of the work [06:15]
  2. The cost of blindly starting a business [08:12]
  3. What having good systems mean to your business [09:58]
    • All business problems stem from having bad systems in place [10:47]
    • How do you create a critical client flow? [12:00]
    • Don’t over-complicate your critical client flow [14:25]
  4. Creating different critical client flows for different product lines [15:28]
  5. SYSTEMology: The building block of small businesses [17:01]
  6. 3 P’s: The killer combination [17:37]

About the Guest:

In 2016, David successfully systemised himself out of his business, one of Australia’s   most trusted digital agencies, melbourneSEOservices.com. Through this process he became a systems devotee–founding systemHUB & SYSTEMology. Today, his mission is to free all business owners worldwide from the daily operations of running their business.

With two books to his name and the SYSTEMology movement, David offers mission-centered systemising to scale up businesses and take away much of the pressure that comes with being an entrepreneur.



Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.

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The Site Shed | Listen Notes


The Site Shed is one of the best online communities and podcasts for tradies out there. The free content provided to members is unbelievable - offering invaluable advice to run a successful business, and the community of tradies is truly awesome. Do yourself a favour and check it out.

Peter Cox Business Man

Great work Matt with all the podcasts and the site shed facebook community group. The amount of information that you can learn for free in this space is unbelieveable. It's great to see like minded contractors and trades trying to improve their businesses and also share ideas and help others. Highly recommend. Thanks!

Ben Hern Business Owner

I have been listening to the pod casts for a few months now, I can't get enough of all the awesome content that you guys provide. Especially when you guys deliver it from a trade perspective which helps out a lot. Keep up the good work and hopefully one day I can afford one of the trade training trips.

Ché Henton Customer

I own a construction company,and i love learning how to make my bussiness more competitive,profitable and how to better serve my clients. The site shed is a wonderful place to get invaluable knowledge no matter your trade .

Michael Mullinax Construction Company Owner

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