295 – Laying Your Storytelling Foundation: Know Your Customers

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How you communicate your story is just as important as the story itself. To tradies, their day-to-day tasks are just part of their job, but this is actually interesting information to potential customers. What you say and how you can say it can be the deciding factor between you and your competitor.

This week, we have the second episode in the Building Trust and Rapport by Becoming a Great Storyteller series. We invited Story Sales Machine’s Bill Mueller to continue where we left off and talk about the importance of engaging your customers. Specifically, he talks about the importance of knowing the deeper meaning behind their need for your service. He also suggested a framework that will help you get an insight of their behavior and how to produce content based on that. We also tackle how to make an appropriate call to action and landing page.

Tune in to today’s episode!

What’s Discussed in This Episode:

0:00 The Elevation Program

3:58 Other people are interested in your story even if it seems boring to you

5:46 Sharing information builds trust and rapport

9:35 Start identifying what the customers’ pain points are

12:49 Design a strategy with different depths

16:13 Talk less about who you are and more on what you can deliver

16:47 How to engage customers on a deeper level

20:20 Understand and work through customers’ problems

21:59 Reengagement campaigns

24:44 The post-it note method

30:34 Call to Action

32:54 Your CTA could be too generic

33:54 What journey do you want to take after clicking the CTA

38:07 Summary of the episode

About the Guest:

Bill Mueller prides himself on helping entrepreneurs, coaches, and consultants sell more and sell better with this simple approach: People love stories, therefore, use stories to communicate and sell. He has been writing story-based emails and email sequences since 2005 which is impressive in internet years and has since sold millions in digital and physical products, coaching programs, and more in just about every niche.



Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.

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The Site Shed | Listen Notes


The Site Shed is one of the best online communities and podcasts for tradies out there. The free content provided to members is unbelievable - offering invaluable advice to run a successful business, and the community of tradies is truly awesome. Do yourself a favour and check it out.

Peter Cox Business Man

Great work Matt with all the podcasts and the site shed facebook community group. The amount of information that you can learn for free in this space is unbelieveable. It's great to see like minded contractors and trades trying to improve their businesses and also share ideas and help others. Highly recommend. Thanks!

Ben Hern Business Owner

I have been listening to the pod casts for a few months now, I can't get enough of all the awesome content that you guys provide. Especially when you guys deliver it from a trade perspective which helps out a lot. Keep up the good work and hopefully one day I can afford one of the trade training trips.

Ché Henton Customer

I own a construction company,and i love learning how to make my bussiness more competitive,profitable and how to better serve my clients. The site shed is a wonderful place to get invaluable knowledge no matter your trade .

Michael Mullinax Construction Company Owner

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