351 – Using Technology to Improve Cash Flow and Customer Experience

Subscribe: iTunes | StitcherRSS
Subscribe: iTunes | Stitcher | SoundcloudRSS

Using technology to improve cash flow and customer experience is no doubt one of the most important things that a tradie must learn to do. In this fast-paced world of technology, tradies sometimes find it hard to catch up.

In this episode, Justin Clegg, CEO and founder of AllSet, joins us to explain how tech innovation can help you establish an excellent customer experience with easy-to-use tools and definitely improve your cash flow.

Discussion Points: 

00:34 Welcome Justin Clegg

01:38 Who is AllSet and what they do

02:18 Advantages of using tech on communicating with customers

05:20 Perspective of AllSet on home service providers and how AllSet can help them

07:20 Use of messaging in communicating with customers

11:53 Letting customers choose on how to communicate with your business

13:44 AllSet helping tradies to increase tips

16:47 Helping clients manage their payments through digital technology

20:52 Helping clients get paid on time 

25:34 AllSet on pre appointment and post-appointments (feedbacks, referrals)

26:18 Upsell and cross-sell opportunities with AllSet

29:33 The Customer experience should you not automate

32:09 Getting feedback from customers after a job is completed.

38:40 AllSet exclusive discount offer to The Site Shed listeners




Connect with me on LinkedIn.

To watch more episodes, visit the complete list of our podcast here.

You can listen from your mobile device right now. 🎧 🎧  Click here 🎧 🎧

Thank you for tuning in! 

If you enjoyed this podcast and this series, please take 5 to leave us a review:

Leave a Reply

Your email address will not be published. Required fields are marked *


Search past episodes of The Site Shed.

The Site Shed | Listen Notes


The Site Shed is one of the best online communities and podcasts for tradies out there. The free content provided to members is unbelievable - offering invaluable advice to run a successful business, and the community of tradies is truly awesome. Do yourself a favour and check it out.

Peter Cox Business Man

Great work Matt with all the podcasts and the site shed facebook community group. The amount of information that you can learn for free in this space is unbelieveable. It's great to see like minded contractors and trades trying to improve their businesses and also share ideas and help others. Highly recommend. Thanks!

Ben Hern Business Owner

I have been listening to the pod casts for a few months now, I can't get enough of all the awesome content that you guys provide. Especially when you guys deliver it from a trade perspective which helps out a lot. Keep up the good work and hopefully one day I can afford one of the trade training trips.

Ché Henton Customer

I own a construction company,and i love learning how to make my bussiness more competitive,profitable and how to better serve my clients. The site shed is a wonderful place to get invaluable knowledge no matter your trade .

Michael Mullinax Construction Company Owner

Subscribe To Our Audio Podcasts!

Share This

Advertise With Us

If you think you’ve got a product or service offering that could benefit our audience, we’d love to hear from you! 
Complete this form to let us know a little more about your business, and the type of promotion you’re interested in and we’ll get in touch.

We use cookies and similar technologies to recognize your repeat visits and preferences, as well as to measure the effectiveness of campaigns and analyze traffic. By clicking “I Accept” on this banner or using our site, you consent to the use of cookies unless you have disabled them