351 – Using Technology to Improve Cash Flow and Customer Experience

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Using technology to improve cash flow and customer experience is no doubt one of the most important things that a tradie must learn to do. In this fast-paced world of technology, tradies sometimes find it hard to catch up.

In this episode, Justin Clegg, CEO and founder of AllSet, joins us to explain how tech innovation can help you establish an excellent customer experience with easy-to-use tools and definitely improve your cash flow.

Discussion Points: 

00:34 Welcome Justin Clegg

01:38 Who is AllSet and what they do

02:18 Advantages of using tech on communicating with customers

05:20 Perspective of AllSet on home service providers and how AllSet can help them

07:20 Use of messaging in communicating with customers

11:53 Letting customers choose on how to communicate with your business

13:44 AllSet helping tradies to increase tips

16:47 Helping clients manage their payments through digital technology

20:52 Helping clients get paid on time 

25:34 AllSet on pre appointment and post-appointments (feedbacks, referrals)

26:18 Upsell and cross-sell opportunities with AllSet

29:33 The Customer experience should you not automate

32:09 Getting feedback from customers after a job is completed.

38:40 AllSet exclusive discount offer to The Site Shed listeners

 

Resources:

 

Connect with me on LinkedIn.

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