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The journey towards a successful business is not without challenges. The good thing, however, about doing business today is that there are a lot of tools available to help with growth. There are so many business owners though who think that utilising these tools will only mean another expense and a waste of time when it’s actually the opposite as it could translate to more savings and more time on your hands.
In this week’s podcast episode, I am joined by Peter Kendall. He is the Director and Founder of Expanse Builders and We Hang Doors. He is one of The Site Shed’s avid podcast listeners. Peter shares his business journey and how he has brought it to where it is today. He also talks about how he is utilising Facebook to gather leads and bring in new customers. His story is indeed inspirational and encourages business owners that growing one’s business is not an impossible feat.
Get inspiration and wisdom from today’s episode!
What’s Discussed in This Episode:
0:00 Offer and Introduction
5:45 Peter shares his business story
11:59 Marketing strategies Peter implemented
13:39 Reach your customers where they are
16:31 Facebook marketing and facebook community groups
17:53 Building a following
19:47 Business mistakes Peter made and what he did
21:55 Utilising software to streamline your operations
30:27 Importance of getting feedback from clients
33:27 Peter shares his sales process
37:26 Prompting people on things they haven’t thought about yet
38:42 Addressing questions and doing follow-ups
46:54 Automating your processes reduces error
47:48 Checklists and procedures for consistency
53:32 Peter shares how he realised that he needed a business process
56:33 Things Peter learned during the pandemic
1:05:19 Next steps of Peter’s business
About the Guest:
Peter Kendall is director of We Hang Doors and Expanse Builders. He is an active follower of The Site Shed podcast from its inception and is a member of our community. Peter has grown his business significantly throughout the years and is a testimony that success, when coupled with diligence, right processes, and tools is not out of our reach.
Resources:
- Check out Peter Kendall’s website for Expanse builders (www.expanse.builders)
- Tradie Web Guys ‘automation’ – (https://www.tradiewebguys.com.au/automation/)
- Tradie Web Guys Elevation Program – (https://www.tradiewebguys.com.au/elevation/)
- Tradie Web Guys’ Apply (qualification) page (https://www.tradiewebguys.com.au/apply/)
- Check out the Critical Client Flow chart
Books mentioned in this episode:
- SYSTEMology, by David Jenyns (https://amzn.to/34kxRMT)
Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.
Thank you for tuning in!
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