279 – Why Your Employee Experience Probably Sucks

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Managing a trades business is not a one-person show. Different factors affect the growth of your company, and one of those factors are your employees. Since employees represent your business’s branding, getting them engaged and motivated will reap better results and long-term benefits that you and the whole company will enjoy. So, how can you develop or nurture an amazing employee experience in your company?

In the first episode of the three-part series called “Creating an Amazing Employee Experience”, I welcome Stephen Dale and Erica Leonor, professional trainers at Power Selling Pros. Stephen, Erica, and I discuss why paying attention and conversing with employees impacts the business, the values of having a savings account, and the difference between paying people and appreciating their efforts. We also highlight why leadership plays a crucial role in molding the roadmap to success.

So, tune in now to learn more about employee experience and how you can make changes to your business.

What’s Discussed in This Episode:

0:00 Offer & Introduction
3:42 A rundown of Power Selling Pros
5:19 Why accountability coaching is essential for your company
8:40 The company culture and design set up everyone’s success
11:31 Setting expectations and deliverables in the business
13:10 Dealing with different people and the importance of teaching the fundamentals
15:10 How the leadership style affects employee experience
16:54 Managing the energy rather than the employees’ personality
18:34 Knowing what success looks like to the employee
23:20 The cultural impact of having a goal
24:44 Individual-based conversations matter
27:35 Understanding the value of money and saving
30:52 The problem with ‘one employee review’ in a single business year
32:55 The gravity of investing time and effort in your employees’ lives
36:09 Productivity increases when employees are engaged and inspired
37:52 What business owners can do to motivate their employees
40:33 Giving workers time to prepare for the meeting

About the Guest:

Stephen Dale is an established business coach and mentor in the industry. He worked as a home service operations manager for 18 years—amassing various notes, information, and processes on managing a business effectively. In the past three years, he has been Power Selling Pros’ director of training, helping hundreds of companies figure out ways to run their business procedures faster and more efficiently. 

Erica Leonor is a professional customer service coach and sales trainer. Her extensive knowledge of leadership mechanics, customer approach, and cultural awareness has helped her identify the needs of different organizations. She is regarded as a Master Jedi Trainer at Power Selling Pros, providing practical solutions to business problems. As a motivational speaker, Erica aims to make the journey towards success for business owners an easier route.



Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.

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The Site Shed is one of the best online communities and podcasts for tradies out there. The free content provided to members is unbelievable - offering invaluable advice to run a successful business, and the community of tradies is truly awesome. Do yourself a favour and check it out.

Peter Cox Business Man

Great work Matt with all the podcasts and the site shed facebook community group. The amount of information that you can learn for free in this space is unbelieveable. It's great to see like minded contractors and trades trying to improve their businesses and also share ideas and help others. Highly recommend. Thanks!

Ben Hern Business Owner

I have been listening to the pod casts for a few months now, I can't get enough of all the awesome content that you guys provide. Especially when you guys deliver it from a trade perspective which helps out a lot. Keep up the good work and hopefully one day I can afford one of the trade training trips.

Ché Henton Customer

I own a construction company,and i love learning how to make my bussiness more competitive,profitable and how to better serve my clients. The site shed is a wonderful place to get invaluable knowledge no matter your trade .

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