Creating An Amazing Customer Experience

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Have you ever heard the saying, “they’ll come for content, but stay for community”?

Well, it’s similar for your customers. They’ll come for a service, or a product, but stay for the
experience

It’s the reason why hotels in Vegas go above and beyond. Their experience is defining. For better or
worse.

You can spend a week in two different hotels, right next to each other, and have a totally different
experience. And you’ll ALWAYS return to the one you had a better experience at. Always, regardless
of cost.

In this podcast, we discuss how you as a tradie/contractor can work to improve your customer
experience. 

There’s room for improvement in all departments and areas of your business. The question is, what are you doing about it?

Be sure to leave some comments in relation to your experiences with good and bad customer
experiences. We’d love to hear what’s working for you.

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What’s Discussed In This Episode:

00:18 – Welcome back to the Site Shed podcast!

01:38 – Podcast Introduction

02:47 – Matt thoughts about Domino’s pizza delivery app

04:52 – How Dave Edward ended up being the customer experience expert

09:32 – How important it is for an organisation to make customer experience part of the process

16:32 – How to detect opportunity for customer experience and which of them should be on top of
              priority list

23:20 – Dave Edward on tradies referring to themselves as “tradies”

34:40 – How to start improving the area, businesses lack in

41:18 – Starting with values and company culture from the onboarding process

45:34 – How important is taking responsibility and accountability of the flaws

Related podcasts:

  • TSS143 – Dominating Customer Service – [LINK]
  • TSS218 – Using Data to Create an Amazing Customer Experience – [LINK]

Resources:

Connect with me on LinkedIn.

For more podcast episodes, you may also visit my website.

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You can listen from your mobile device right now. Click here

Thank you for tuning in! 

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