305 – Communication, Leadership, and Team Building

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People are our best assets, and leaders who understand this concept will aim to lead people effectively; however, you do not become an effective leader overnight, nor are the skills or traits inborn. Becoming an effective leader requires hard work, and it can be frustrating at times if you are clueless about where you’re supposed to start. The good news is that there are areas of focus that you can begin honing in to inspire the people under you, motivating them to go above and beyond. 

This week’s podcast episode is what my guest, Chris Koch of BDR, talks about. We discuss the importance of communication and how to communicate better in a way that the receiver understands. Chris also talks about why one must be receptive to changes and desire to improve constantly. We also share our thoughts on attracting the right talent and how leaders should not be afraid to train their people, and a whole lot more. 

If you are a struggling leader, this episode will guide you into the skills you need to hone to become effective in leading your people.

What’s Discussed In This Episode:

0:00 The Elevation Program  

4:22 Overview of the episode 

5:08 How the work landscape has shifted over the years 

7:22 What communicating better means 

9:22 Understanding someone’s personality to communicate better 

12:16 Normal face (how to respond when someone gives you bad news) 

15:07 Addressing different mediums of communication on the technician front  

17:28 Time spent on phones and productivity 

18:58 Developing policies and making it a collaborative effort 

23:16 Try to improve constantly. Be receptive to changes.

27:20 Check your ego as an owner or manager 

27:58 How BDR helps businesses achieve what they want to achieve 

30:16  Elevate one’s self and elevate your team 

34:08 Hire for attitude and aptitude 

36:33 Change and pivot – start with one

39:30 The org chart 

43:08 Business planning 

46:35 Accountability 

49:17 Don’t be afraid to train your people 

49:48 Employee engagement  

About Our Guest

Chris Koch brings 25-years of HVAC industry experience to BDR’s business coaching clientele. While Chris has focused primarily on the commercial service arena, he has a significant amount of residential HVAC and plumbing experience, including “mixed-use buildings” that blend commercial and residential markets. Chris started at the ground floor – literally – and worked his way up the ladder to VP of Service, earning a business degree along the way. The experience he gained across a spectrum of operational-level service, installation, and sales roles was the springboard for his success across various management roles.



Books mentioned in this episode: 


Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.

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