Any business who wants to deliver their services in a better way understands the need for them to have systems and processes in place. Most of the time we retain our clients and build long-term relationships when they see how efficient we are in giving them the service we promised. This holds true even in the solar power industry.
In this week’s podcast episode, we continue our conversation with Gareth Felton of GreenElec. Our topic is focused on the customer journey and the processes involved in setting up solar power in a commercial setting. Gareth also shares why it’s important to build relationships with clients and how everyone in the industry would benefit from increasing the standards across the board. We also talk briefly about future storage and virtual grids.
Tune in to this episode.
What’s Discussed in This Episode:
- Future storage and virtual grids [3:45]
- Changing service offerings to include support and maintenance [12:11]
- The customer journey and processes involved in a commercial setting
- Energy audit/A solar feasibility report [16:15]
- Checking on efficiency of current appliances in the commercial building [16:50]
- Prelim design [18:06]
- Design and installation planning process [19:41]
- Design confirmation and proper site inspection [25:38]
- Get an engineering report [26:31]
- Installation [28:04]
- Inspection report and system evaluation (during and after installation) [29:56]
- Commissioning process [31:38]
- After sales support [32:18]
- Building long-term relationships with clients [36:53]
- Raising the standards in the industry [39:11]
About Our Guest:
Gareth Felton is the Founder and Director of GreenElec. He is an electrician, a solar and battery designer and a rugby enthusiast.
In 2008, during the last year of his apprenticeship, Gareth decided that he wanted to offer more to the community than what other electrical companies were prepared to, and so he created GreenElec. He wanted to create a multidisciplinary electrical contracting company that empowers community members through education about how they can control the way they produce, use and store energy on a day to day basis. Further to this, Gareth visioned a company where customers can experience a centralised process of having their electrical, communications, home automation, solar energy, battery storage and home automation needs met.
Since then, the business has gone from strength to strength growing into a team of 13 staff who have achieved many of the goals Gareth has set for the company, including winning an award from the Master Electricians of Australia for Residential Project of the Year in 2014, 2017 and 2019.
He reflects on his greatest work-related achievement as his team. He believes that if he answers to their needs, looks after them and helps them progress through their career by learning every day, then he is doing a good job, and the return they deliver is endless.
- Come and visit my website at (https://www.thesiteshed.com/)
- Check my latest podcast or listen to the previous ones (https://www.thesiteshed.com/podcasts/)
- Tradie Web Guys (https://www.tradiewebguys.com.au/apply)
- Visit the GreenElec website (https://www.greenelec.com.au/)
- Listen to Podcast episode 190: Solar power, fuelling communities (https://www.thesiteshed.com/blog/energy-2/)
- Tune in to Gareth Felton’s previous podcast episode
- The Past and Future of Solar Power (https://www.thesiteshed.com/blog/gareth-1/)
Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to The Site Shed on Apple Podcasts, Spotify, and Stitcher.
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