Contents
In this episode of The Site Shed, host Matt Jones sits down with Keith Mercurio, leadership expert and Director of Executive Success at Service Titan, to discuss how shifting your mindset can change everything in business and leadership.
Keith reveals why vulnerability, self-awareness, and continuous learning are the real keys to becoming a strong leader. He shares how great leaders grow alongside their teams, embrace their mistakes, and build trust through authenticity.
This episode is packed with insights for trade business owners looking to elevate their leadership, empower their teams, and build a resilient business culture.
Key Takeaways
The Growth Mindset – Why Leadership is a Constant Evolution
- There’s no finish line in leadership—you never “arrive,” you keep evolving
- If you stop learning, your team (and business) stops growing
- The best leaders show their learning process rather than just teaching
“Your team will only evolve at the rate at which you evolve.”
Vulnerability is a Leadership Superpower
- Admitting mistakes creates an open and honest culture
- People respect authenticity more than perfection—own your struggles
- The most trusted leaders lead by example, not by instruction
“Being vulnerable isn’t about weakness—it’s about having the courage to show up as you are.”
How to Identify & Develop Future Leaders in Your Business
- Instead of forcing growth, invite team members into learning experiences
- Recognise who is willing to evolve—not everyone is ready
- Employees grow fastest when they see leaders actively investing in their own growth
“The best leaders aren’t the ones telling their team what to do—they’re the ones showing them how they are growing themselves.”
The Balance Between Growth & Rest
- Pushing too hard on constant improvement can lead to burnout
- Growth isn’t a straight line—leaders need to recognise when to push and when to pause
- Sustainable success comes from balancing ambition with self-care
“Some periods of life are for growth, others are for rest. Leadership is knowing when to push and when to pause.”
Conclusion
Key takeaways for transforming your mindset:
- Keep evolving—growth is an ongoing process
- Lead by example—demonstrate learning, don’t just preach it
- Be vulnerable—authenticity builds trust and loyalty
- Balance ambition with self-care—true success isn’t just about working harder
